FAQ

InfiniWell offers the ability to return an order for a refund within 30 days of the order being placed. if you email us at shop@infiniwell.com we will send you a prepaid return label to send the products back for a refund once they arrive at our warehouse.

Returns generally take the same amount of time as a shipment going out to a customer. Generally we receive returned packages within 4-7 business days and we send the refund on the day the package arrives back to us.

InfiniWell currently offers one tier of shipping, with transit times of 4-7 business days depending on the location we are shipping to.

InfiniWell ships out all orders that are placed prior to 1pm EST on weekdays the same day. After 1pm, the order will be prepped to leave our warehouse the following business day.

When a payment is made InfiniWell doesn't have any credit card information stored. If on a subscription, our subscription software will keep the card information encrypted so that it can process a new order each month. Once a subscription is cancelled that information is deleted out of our subscription software automatically.

InfiniWell accepts all major credit cards as well as Apple Pay and Paypal.

InfiniWell offers a 30 day money back guarantee on orders from the day that the order is received by a customer.

Once processed by the InfiniWell team, refunds usually take 1-3 days to reflect back to a user on their credit card/bank statements.

To learn about all of the materials selected in our formulations you can click here: Ingredient Information